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Conditions for returning goods and funds

Return and exchange conditions

The company carries out the return and exchange of this product in accordance with the requirements of the law.

Return and exchange are subject to goods, during the acceptance and inspection of which defects were found, or the goods do not correspond to the declared one.


  • If the device was purchased for home use, you can return it within 14 days from the date of receipt of the goods (if there is an invoice).
  • In accordance with Part 1 of Art. 9 of the Law on the Protection of Consumer Rights, exchange goods of good quality if they have not been used, their presentation, packaging integrity, consumer properties, seals, labels and completeness have been preserved.
  • If medical equipment was purchased for commercial purposes, that is, legal entities (medical institutions, organizations), then the above consumer rights do not apply to them.
  • Replacement or return of goods is carried out upon revealing the fact of its malfunction (marriage) within 10 days from the date of approval of this return with our managers. If the replacement product is to be manufactured or imported to Ukraine, the delivery time depends on the delivery / production time


Return terms

Returns are possible within 14 days after receipt (for goods of proper quality).

Return delivery of goods is at the expense of the buyer.

According to the current legislation, you can return a good quality product or exchange it if:

  • the product was not in use and has no traces of consumer use: scratches, chips, abrasions, stains, etc .;
  • the goods are fully completed and the original packaging is preserved;
  • all labels and factory markings have been preserved;
  • the product retains its presentation and its consumer properties.
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